Frequent questions

If you are not sure if Magic Design is right for your business, here are the most frequently asked questions.

Design

What exactly does "Unlimited Design Tasks" mean?

At Magic Design, we do not charge by hours or projects.

Once you have chosen a design subscription, you can set as many tasks as you like. These will be processed by your personal designer one after the other.

I am not satisfied with the design. How many revisions can I request?

The first priority for us is that you are satisfied with the final design. Whether it's a display banner, an icon set or newsletter graphics.  

Therefore, you can request unlimited revisions and always communicate your change requests to your designer.

When do I receive the first drafts?

Most designs will be delivered in under 48h. More complex tasks such as a landing page design we divide into partial deliverables. We will always keep you updated on the progress.

What types of designs can you realize?

You can find the list of our design services here.

What types of designs are not part of my subscription?

We do not (yet) cover the following design services:

- Motion Design
- 3D Visualizations
- Videos
- Animations

What tools do you use to create designs?

We use the following programs to create the designs:

- Figma
- Adobe Illustrator
- Adobe Photoshop
- Adobe Indesign

In which formats do I receive the finished designs?

We usually provide the following formats of the final designs to download:

- .jpg
- .png
- .pdf
- .svg

In addition, you can request the raw files:

-.psd
-.fig
-.ai
-.indd

I would like to sign up for a subscription. How does the onboarding process work?

After you have decided to subscribe, we will conduct an onboarding call to better understand your business and your design needs. During the call, we'll also explain the design process and upload your brand assets together.

We'll then match you with a designer from our team and you'll be given access to your design dashboard, where you can get started right away with your first briefing.

I am not satisfied with my designer. Can I switch to another designer?

If you are not happy with the style of your designer, you can always change your personal designer.

Is it possible to pause my subscription?

Yes, you can pause your subscription at any time for the following month.

Who creates the designs?

Our remote design team is located worldwide, as good designers are not only found in the hot spots like Berlin, London and Paris.

To ensure the highest quality standards, all designers complete a 4-stage selection process, with 3% of applicants being accepted at the end.

Can I invite multiple team members to use Magic Design at the same time?

Yes, you can invite as many team members as you want. Team members can set individual tasks or work together on design tasks.

Pricing & Subscription

Can I cancel my subscription anytime?

Yes, we do not have long contract periods. Your subscription will be renewed every month and can therefore be cancelled every month.

Which payment options do you offer?

You can pay Magic Design by credit card, PayPal, direct debit or bank transfer.

Webflow

What is Webflow?

Formerly Wordpress. Now, webflow is a website builder including CMS system that allows to build responsive websites directly in the browser.

This allows us to create top quality landing page & website designs in a short time.

Do you also work and develop with other tools?

No, for frontend development we use Webflow exclusively.

What can you realize for me within the scope of the subscription?

You already use Webflow?
Perfect! We support you with the visual design of the site (redesign, new subpages etc.) and implement the final designs for you.

You are thinking about using Webflow?
We design the first version of the website together with you and implement it according to your ideas.

Do you also develop landing pages?

Yes!

With our Design + Webflow subscription we support you with the visual design of the website, the subsequent implementation via Webflow and the ongoing ongoing administration of the website.

Can I request as many changes as I want?

Yes! As with designs, you can assign as many tasks as you wish. We have specialized Webflow developers in the team who take care of the implementation.